Beginnings are fraught with many challenges. If it doesn't kill you, it will make you stronger. Learn about the business as much as you can before starting. Always allocate necessary money for operating the business. And just hang in there!

Remember also what Francis Bacon said: "If a man will begin with certainties, he shall end in doubts, but if he will be content to begin with doubts he shall end in certainties."

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Tips When Not To Listen To Customers

Sun Oct 10, 2010, 6:23 am | Leave Comment

I am a strong believer in the old adage that the customer is always right. You always tend to listen to the customer. Not only to the customer but to your colleagues and consultants. That’s the very basic to succeed in your business. Good communication is based on that premise. However, a time comes while … Continue Reading »



Good Customer Service Creates Good Shopping Experience

Sat Sep 18, 2010, 2:29 pm | 2 Comments

Good customer service means creating entire shopping experience. In other words, if someone enters your place of click-and-mortar – CAM – business, from the moment customers step through the door of your business to the moment they walk out [or exit], your job is to make that experience a positive one and one in which … Continue Reading »



How To Avoid Annoying Customers Online

Mon Jul 12, 2010, 8:18 am | 1 Comment

In any kind of economy, small businesses online make sure how to attract new customers and try to retain existing ones. There are some “generic” ways of doing it and some very industry-specific ones as well. The old adage that “customers come first” always holds true. At times, you come across some customers that you … Continue Reading »



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