Five Advantages of Using a Virtual Call Center
Wednesday, January 15, 2014, 1:00 AM | Leave Comment
As business, people and technology continue to evolve, so does virtual call center services. With the rise of customer needs and expectations, mobility is more common, and the virtual world is growing. Due to many business conditions, virtual call centers are becoming more and more popular.
A virtual call center is the source of communication between the customer and the business. For the companies using them, clients calling them and the employees working for them, a virtual call center offers many benefits.
For the part-time worker, the disabled, the stay-at-home mom, those looking to save money and the business that requires longer service hours, a virtual contact center is an excellent option.
Below are five advantages you will find by using a virtual call center.
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Call Centers are Cheaper Than Labor
Think of how much it would cost your company to hire a large staff of receptionists – or even just a few. You’re looking at $100,000 a year minimally. Even half of that is probably more than you want to afford. When you use a virtual call center, you don’t pay someone’s salary – the company does that. What you pay for are the calls that are made. Your entire expense for that will be just a fraction of a full yearly salary for someone.
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Call Centers Are Always Available
When you use a virtual call center, an agent is always available to take a phone call. This includes nights, weekends and holidays. When you buy this type of service, you are getting the assistance of the entire company, and they will guarantee you get professionally trained operators at any moment’s notice.
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Call Centers Are Always Friendly
Nothing will ever compare to the personal touch you get with a human voice. Even personal answering machines leave that something special out. Your customer wants to feel appreciated and know they are worth a human being’s time and conversation. In today’s business world, voice mail messages are oftentimes thought of as inconsiderate. With a call center, you always have a friendly voice on the other end of the line.
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Customization With a Call Center
With a remote virtual call center, you can customize what the phone operator will say for you. This includes common questions, answers, greetings and even the message to put the customer on hold. Your customer will never realize they are using a call center service. As far as they will know, the phone operator is sitting right there in your front office!
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Instant Delivery of Important Messages
Finally, think about the benefits of message screening. You can choose to have your important messages delivered via voicemail, text message, email or direct transfer. You can use this to respond to messages personally or to screen your calls.
Using a virtual call center is like having your own personal receptionist at a fraction of the cost!
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